1. Data Controller

The party responsible for data processing is
First Class Holz GmbH
Kirchengasse 27
4923 Lohnsburg am Kobernaußerwald
Austria

E-mail: office@fch.at
Phone: +43 7754 4141

2. Collection and storage of personal data

We process personal data when you

  • visit our online shop,

  • create a customer account,

    • place an order,

  • subscribe to our newsletter, or

  • contact us via the contact form.

Types of data processed: Inventory, contact, payment, contract, usage, and communication data.
Purposes: Providing the online shop, contract fulfillment, customer service, advertising, security measures.
Legal bases: Art. 6(1)(a) (voluntary consent), (b) (contract), (c) (legal obligations), and (f) (legitimate interest) of the GDPR.

3. Hosting and shop system

Our online shop is operated by Shopify Inc., 151 O’Connor Street, Ottawa, ON K2P 2L8, Canada.
Shopify stores data on servers in Canada, the USA, and the EU. An adequacy decision by the European Commission is in place.
More information: https://www.shopify.com/legal/privacy

4. Payment service providers

We use the following payment providers:

5. Shipping service providers

For shipping, we pass on the name, address, and, if applicable, telephone number to our shipping partners (e.g., Freight Forwarder XY).

6. Contact form / E-mail

If you contact us via the contact form or by e-mail, we store your details for processing the request. The data will be deleted as soon as it is no longer required for processing.

7. Newsletter

If you subscribe to our newsletter, we use your e-mail address to send you regular information. You may revoke your consent at any time via the unsubscribe link.

8. Cookies & tracking

This website uses cookies to ensure basic functions and to improve the user experience.
Upon your first visit, a cookie banner will appear, through which you can provide or decline your consent for statistics and marketing cookies.

Technically necessary cookies: enable the shopping cart, login, and language settings.
Statistics cookies: e.g., Shopify Analytics.
Marketing cookies: e.g., Facebook Pixel, Google Ads Conversion Tracking.

Legal basis: Art. 6(1)(a) GDPR (consent).

9. Analysis and marketing tools

Provided you consent, we use the following tools:

  • Google Analytics 4, Google Ireland Ltd., for anonymized analysis of website usage.

  • Meta (Facebook/Instagram) Pixel, Meta Platforms Ireland Ltd., for the optimization of our advertising.

10. Social Media

Links to our social media profiles (Instagram, Facebook, Pinterest). When clicked, the privacy policies of the respective provider apply.

11. Retention period

We store personal data only as long as is necessary to fulfill the respective purposes or as required by statutory retention obligations.

12. Rights of the data subject

You have the right to

  • access (Art. 15 GDPR)

  • rectification (Art. 16 GDPR)

  • erasure (Art. 17 GDPR)

  • restriction (Art. 18 GDPR)

  • data portability (Art. 20 GDPR)

  • object (Art. 21 GDPR)

  • withdraw consent (Art. 7(3) GDPR).

Please direct any complaints to the competent data protection supervisory authority in your country.

13. Changes to this Privacy Policy

We reserve the right to amend this privacy policy to adapt it to changed legal situations or changes in our services.

Last updated: October 2025

You can change your consent at any time: